Privacy Policy

Introduction

Smart Choice Solutions Heating & Cooling ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service quote or consultation
• Contact us through our contact form
• Call or email us directly
• Schedule an appointment

This information may include:

• Name
• Email address
• Phone number
• Home address
• Service details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Device information
• IP address
• Pages viewed and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Respond to your inquiries and service requests
• Schedule appointments and send service reminders
• Communicate with you about our services, promotions, and updates
• Process payments and maintain billing records
• Improve our website and user experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Cookies and Tracking Technologies

Web Analytics

We use Cloudflare Web Analytics to understand how visitors use our site. This service:

• Does not use cookies
• Does not collect personal information
• Provides anonymized, aggregated data only
• Is fully compliant with GDPR and privacy regulations

Security and Anti-Spam Protection

We use Google reCAPTCHA on our contact forms to protect against spam and abuse. reCAPTCHA:

• May set cookies for security purposes
• Collects hardware and software information to distinguish humans from bots
• Is subject to Google's Privacy Policy and Terms of Service

These cookies are strictly necessary for the security and functionality of our contact forms.

Third-Party Services

Our website may use the following third-party services:

Google Fonts

We use Google Fonts to display fonts on our website. Google may collect usage data according to their privacy policy.

Font Awesome

We use Font Awesome for icons. Font Awesome may collect anonymous usage statistics.

OpenStreetMap & Leaflet

We display interactive maps using OpenStreetMap and Leaflet. These services may collect location and usage data according to their respective privacy policies.

Social Media Links

Our website contains links to our Facebook and Instagram pages. These platforms have their own privacy policies and are not covered by this policy.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law, legal process, or governmental request
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Protection: To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Secure data transmission (HTTPS when in production)
• Limited access to personal information
• Regular security assessments
• Secure storage of customer records

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: